Our Customer Reviews

At Wilson Tire & Auto Service, we take pride in offering the best customer experience to Bowie, MD, Burtonsville, MD and Germantown, MD. We strive to provide our customers with the best experience possible each visit.

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Reviews By Location

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Showing 1-2 of 2 reviews
Wilson Tire & Auto Service
Honest, Courteous, Professional & Knowledgeable with Excellent Customer Service I highly recommend Wilson Tire & Auto Service! I made an appointment to have my truck looked at because I heard a squeaky noise while driving, but on the day of the appointment the noise was gone. I was told if the noise comes back again to just come in and one of the mechanics will take a ride with me so they can hear it too. Well.. the noise came back and I did just what I was told. I went back to Wilson Tire and Auto Service in Bowie. These guys are about their word! They didn't give me the run a round, guessing what could be wrong, suggesting what I might need, instead they indeed had one of their mechanic to take a ride with me to listen for the noise. Bobby (mechanic) was able to hear the noise and tell me just what was wrong, it was my brakes. Thanks Bobby! After a few spins around the block, we returned and I was given an appointment and my repairs were done in a very timely matter. Throughout the process, I received updates from beginning to end. I appreciate these guys they are incredible!!! It means a lot to me, as a woman, to have a place that I feel comfortable with to work on my truck. Thanks Guys!!!!
Wilson Tire & Auto Service
These guys are so full of crap & extremely expensive. They also act like they know everything and that people are easy to B.S. I was a customer asking legitimate and reasonable questions about my expensive brake work, and I DO understand the jargons of an automotive shop situation. I have worked in or around these types of businesses all my life. I know how it all works, and I will not accept B.S. or any employee arguing with me, thinking I’m gullible. This place was a major disappointment to me and they will never see me again. I have a very hard time being ripped off when I know things normally don’t actually cost as much as they charge. I will be sure to let everyone I know or talk to what a crappy place to do business Wilson’s is.

Business reply to this review:

Mr. Bohnen please know we feel your pain, vehicle repairs are expensive. I remember you drove in with no brake pedal and we discovered one of the brake lines had rusted through. We called you with an estimate to repair the problem and you took time to think about it or shop around. The following day you called an approved the repair. We completed the job the same day at $120.00 less then we quoted. I am the manager you talked with and I apologize for any misunderstanding. I have been doing automotive for 43 years and the Tech that worked on your vehicle is ASE certified and has 21 years under his belt. Happy Motoring, John
Showing 1-2 of 2 reviews

Average Rating 3.8

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