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At Wilson Tire & Auto Service, we take pride in offering the best customer experience to Bowie, MD, Burtonsville, MD and Germantown, MD. We strive to provide our customers with the best experience possible each visit.
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Thanks guys, thanks for the wonderful customer service. You really do strive for high quality and great customer service. On September 29, 2018 I walked into your service shop and began to explain the problems that I was having with my truck. I will agree, I don’t know much auto terminology, so the words that I used to explain my problems were a little different, but your staff understood, Thanks Tom!!!!
It’s never a dull moment when I have to get my trucks serviced at your shop. The staff is always very friendly with a great sense of humor!!!! I started bringing my trucks to Wilson’s Tire & Auto Service in 2004. This has been one of the best things I have done, since moving to Bowie. Thanks Scooter.
I won’t take my trucks, my husband’s cars or my mother’s vehicle anywhere else. I even have some of my family members using your business as well.
Congratulations on building such a wonderful addition to my family. I appreciate your company and will continue to tell everyone I know about your business.
Wilson Tire & Auto Service Manager: Tom Sanders 15500 Annapolis Rd. Suite 198 Bowie, MD 20715
100% these guys know their stuff!! Won’t rip you off like most places; take the time to explain the problems and solutions!!
Thanks Tom, Scooter, Craig, Ed & Bob
Thank you all for great customer service. Staff are all knowledgeable and great at explaining changes/ prices and services. We use this shop often and will continue to do so.
Business reply to this review:
Kelly. We thank you for the kind words and we apricate your business. We look forward to helping you in the future.
I have used the services of Wilson Tire at the Route 3 location three times and been extremely satisfied each time with the efficiency, courtesy and prices--and I consider myself a fairly demanding customer. In each instance, high performance tires purchased from Tirerack.com were shipped in for installation; the first time for my 2014 Mustang GT and the next 2 times for my 2017 Camaro SS. Each of the service events required slightly different skill sets but all were handled so professionally. The first time was mounting Bridgestone S-04 tires and forced balancing on existing rims. Everything accomplished perfectly; wait time a bit long due to customer load but understandable on a Saturday.The second instance was offloading the OEM alloy rims and summer tires and replacing them with pre-mounted Pirelli Zero all-seasons on Axis rims as a winter tire set. Again, arrived at the appointment time and the job undertaken as promised, including the TPMS reset. Price for installation very reasonable. The third instance was most complicated and demonstrated how will Wilson Tire can handle logistics of Michellin PS-4 tires incoming from Tire Rack and new MRR rims shipped from Phastek, with new TPMS units from GMPartsDirect. Nothing lost. Winter set taken off without damage and new combination installed after forced road balance; cost under $300. TMPS reset presented some challenges but they were glad to have me stop in next day and have the problem resolved at no cost. Not to mention letting me store my winter set for a few days until I could pick them up. The office crew are friendly and knowledgeable. The technicians know there stuff. The waiting area is basic but amenities are a secondary concern. The folks at this location are my Go To when it comes to tire installation. I recommend them without reservation!
Thank you for your patronage and kind words. Don’t forget to call before you order from the Rack we often can beat there price. Happy motoring. Fds
I purchased tires last year from the Olney location. Ryan did a great job locating the tires from another location. The process was flawless from start to finish. The tires are great! Thanks for the recommendation. I came back in today to have them rotated. I had another World Class Experience. I was in and out in the given timeframe. Thats a BIG win. I observed Ryan and Jake interact with other customers. They demonstrated a high level of professionalism. Very compassionate and knowledgeable. I had another great experience today. Both of them should be credited with earning my future business. Keep up the Great work. It is so appreciated.
We have been customers nearly the entire 13 years we’ve lived in Laurel. Milton and the entire team are true professionals and handle every interaction with concerned care. I never have to wonder whether or not to trust their assessments or to seek a second opinion. It’s like doing business with trusted family!
Thank you for your patronage over the years and for your kind words. This will go into Milton’s personnel file and he will receive high praise from me. Happy motoring, Fred Smith GM