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At Wilson Tire & Auto Service, we take pride in offering the best customer experience to Bowie, MD, Burtonsville, MD and Germantown, MD. We strive to provide our customers with the best experience possible each visit.
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I have used the services of Wilson Tire at the Route 3 location three times and been extremely satisfied each time with the efficiency, courtesy and prices--and I consider myself a fairly demanding customer. In each instance, high performance tires purchased from Tirerack.com were shipped in for installation; the first time for my 2014 Mustang GT and the next 2 times for my 2017 Camaro SS. Each of the service events required slightly different skill sets but all were handled so professionally. The first time was mounting Bridgestone S-04 tires and forced balancing on existing rims. Everything accomplished perfectly; wait time a bit long due to customer load but understandable on a Saturday.The second instance was offloading the OEM alloy rims and summer tires and replacing them with pre-mounted Pirelli Zero all-seasons on Axis rims as a winter tire set. Again, arrived at the appointment time and the job undertaken as promised, including the TPMS reset. Price for installation very reasonable. The third instance was most complicated and demonstrated how will Wilson Tire can handle logistics of Michellin PS-4 tires incoming from Tire Rack and new MRR rims shipped from Phastek, with new TPMS units from GMPartsDirect. Nothing lost. Winter set taken off without damage and new combination installed after forced road balance; cost under $300. TMPS reset presented some challenges but they were glad to have me stop in next day and have the problem resolved at no cost. Not to mention letting me store my winter set for a few days until I could pick them up. The office crew are friendly and knowledgeable. The technicians know there stuff. The waiting area is basic but amenities are a secondary concern. The folks at this location are my Go To when it comes to tire installation. I recommend them without reservation!
Business reply to this review:
Thank you for your patronage and kind words. Don’t forget to call before you order from the Rack we often can beat there price. Happy motoring. Fds
I purchased tires last year from the Olney location. Ryan did a great job locating the tires from another location. The process was flawless from start to finish. The tires are great! Thanks for the recommendation. I came back in today to have them rotated. I had another World Class Experience. I was in and out in the given timeframe. Thats a BIG win. I observed Ryan and Jake interact with other customers. They demonstrated a high level of professionalism. Very compassionate and knowledgeable. I had another great experience today. Both of them should be credited with earning my future business. Keep up the Great work. It is so appreciated.
We have been customers nearly the entire 13 years we’ve lived in Laurel. Milton and the entire team are true professionals and handle every interaction with concerned care. I never have to wonder whether or not to trust their assessments or to seek a second opinion. It’s like doing business with trusted family!
Thank you for your patronage over the years and for your kind words. This will go into Milton’s personnel file and he will receive high praise from me. Happy motoring, Fred Smith GM
Very pleased with the services at Olney . The guys there are great, nice courteous , explained everything that needed to be done even stuff that I was unaware . Very pleased and will be back!
Irene. We thank you for the kind words. We look forward to helping you in the future.
Honest, Courteous, Professional & Knowledgeable with Excellent Customer Service
I highly recommend Wilson Tire & Auto Service! I made an appointment to have my truck looked at because I heard a squeaky noise while driving, but on the day of the appointment the noise was gone. I was told if the noise comes back again to just come in and one of the mechanics will take a ride with me so they can hear it too. Well.. the noise came back and I did just what I was told. I went back to Wilson Tire and Auto Service in Bowie. These guys are about their word! They didn't give me the run a round, guessing what could be wrong, suggesting what I might need, instead they indeed had one of their mechanic to take a ride with me to listen for the noise. Bobby (mechanic) was able to hear the noise and tell me just what was wrong, it was my brakes. Thanks Bobby! After a few spins around the block, we returned and I was given an appointment and my repairs were done in a very timely matter. Throughout the process, I received updates from beginning to end. I appreciate these guys they are incredible!!! It means a lot to me, as a woman, to have a place that I feel comfortable with to work on my truck. Thanks Guys!!!!