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At Wilson Tire & Auto Service, we take pride in offering the best customer experience to Bowie, MD, Burtonsville, MD and Germantown, MD. We strive to provide our customers with the best experience possible each visit.
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These guys are great! I came in this morning for a pressure check. They checked and topped off and replaced a tire cap, with friendly smiling service! Thanks to Nick for keeping me on the road today!
Needed to replace a blown out tire on a Cadi sedan. Walked in on a Tuesday Morning, chose the best tire for the replacement with the help of the service rep., left the car and went to grab a bite to eat at a nearby restaurant. Upon returning, the service tech. was driving the car out of the bay! Was advised by the service rep. that the rim was slightly bent Great service, great staff, great location, and I get a rebate as well - what's not to like? Even got an estimate on replacing 4 tires on a different vehicle. Well done everyone, I WILL be back.
Service date: 04-05-2016
Called the Wilson's in Laurel and was left on hold for 6 mins, so I hung up and called the one in Burtonsville. Happy, friendly Mike answered and provided excellent information. I came in immediately and was serviced very quickly and professionally. As someone who does much of my own auto work, it was very apparent through their conversations with me and what I overheard as they handled other customers, that the guys at this location are top notch professionals, not looking to rake your wallet, but instead, to make sure you are well informed with accurate information. It's very hard to find an auto place where you trust the individuals, but I have now found my spot. :-) Thank you guys!
Business reply to this review:
Thank you for your business and kind words. Mike Tom and Crew appreciate your review as well. Happy repeat customers are what we strive for.
This place was amazing. I was Having a terrible day to start. I had two flats on my way to work. They went above and beyond for me first thing in the morning. Instead of towing the car they let me borrow an air tank to fill up my donut while we waited for the new tires to be delivered. They saved me money by letting me know I didn't have to purchase new rims. Hands down all around great service.
Since moving from Texas, I have had my car(s) serviced at this location for about twelve years now. The customer service given by John on the management team is always spot on. I have had the full array of services over this time. The automotive skill of Bryan, who typically works on my car, is second to none. Bryan is a very proficient and professional master mechanic. Everyone that works there who I have dealt with, I have found to be honest and professional. I moved to Silver Spring a few years ago and still find the time to take my car to this location. The peace of mind that the job will be done right the first time is well worth the trip! I give a full recommendation to John and his team!
Thank you so much for your kind words. We will thank John and crew and place a copy of this review in their personnel files.
Fred Smith, GM