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At Wilson Tire & Auto Service, we take pride in offering the best customer experience to Bowie, MD, Burtonsville, MD and Germantown, MD. We strive to provide our customers with the best experience possible each visit.
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I went to this location to buy 4 tires and do diagnostic but I left after 5 minutes. A young man in the desk was rude. He make me feel uncomfortable.
Business reply to this review:
I apologize for your uncomfortable experience. I have spoken to the young man and set him up for retraining. I hope in the future you will give a second chance to serve you. Regards, Fred Smith GM
We are so disappointed with this place. We started using this place over three years ago when we lived in Laurel and proceeded to commute back to Laurel to continue using this place. We've purchased over $4,000 in tires from this place and we will not be going back to place again.
Before this month we had the tires rotated and they failed to relearn the system. It took some trial and error when the low pressure alarm came on to figure this out as at first it was thought that the sensor was bad in the tire that was reporting it was bad. We had to take the vehicle back and have them relearn the system that the failed to do in the first place. We forgave this instance even though we were charged for the service that we didn't receive.
This month, on a Saturday, we purchased 4 new tires for around $1,400 all done and, as we were leaving we asked if they had relearned the system for the tires and we were told that they had. I drive the vehicle home and parked it until I needed to take my son to an appointment and I got into the car and saw a low air alert and proceeded to try to fill up the tire, with a screaming baby who hates his car seat, to realize that they hadn't relearned the system and that there was a leak in the valve of the brand new tires. After filling up and releasing air from all of the tires I was able to figure out which one needed air and drove down to Laurel with a screaming child serenading my son and me for over 30 minutes.
When we called to talk to the manager we got the assistant manager who was inconvenienced and annoyed to have to listen to my husband and didn't want to hear anything I had say. In fact, when I did get there and juggled my baby and son out of the car, the manager didn't even greet me, simply asked my name and then asked for my keys in a annoyed and resigned manner. Didn't even wait until I had said anything to walk away from me. After further ignoring me he reluctantly said he apologized for the inconvenience. He didn't want to hear anything I had to say and didn't care at all that the issue had occurred or what a PITA it had been to deal with, especially since I can't confirm that the service was performed easily and had trusted them that a) they had done the service since they charged me for it and b) that they were telling the truth when we asked to confirm it.
We will not be purchasing any further services or items from this place as our trust in this company has been completely violated as they're charging for services not received and they aren't willing to hear about any issues that arise from this which tells us that this is a common occurrence. Also, consumer loyalty isn't acknowledged or rewarded at all, even with genuinely apologizing for their mess up.
Mrs Brumm, I apologize for our errors and your inconvenience. The manager, assistant manager and tech that made the error have been reprimanded and sent for retraining. Thank you for patronage and if you can see your way to talk with Milton our manager on site he will try to make amends. He will do your next oil change service for no charge. 301-776-6100. Sincerely, Fred Smith GM
I have spent a lot of money on repairs in the last two years. This am I went in and needed to just have a nail removed from my tire. I expected someone would be able to take five minutes and remove the nail and secure the fix to the tire. First upon entering the store the manager who has waited on me numerous times totally ignored me with no greeting. Ryan stared at me as though I was a perfect stranger. A young assistant asked to see the tire and informed me there would be no way they could help me today but to leave the car. I thought you were a tire store ready to give service. I guess not. The total rudeness was unbelievable. You guessed it I took it to the nearest service place in Olney and they were glad to help. Finally, I am gone as a customer for good.
Mr. Homewood I do apologize we could not get to your vehicle right away. We are extremely busy and try to accommodate everyone as soon as possible. I personally apologize if I did not greet you. Please contact me with any further issues in the future and again we are very sorry about your experience you had with us.
This station Frontline people and the technicians are not honest, doing services different than requested, without obtaining proper consent from the owner,ultimately charging the car owner for the services. This icident happened on 04/30/16; possible nail in the tire was the service requested. The tires did not have nails, howevecer, the technician removed the rear passenger side wheel, I don't know why; I have no idea what he did with, without explaining any activity to be done on the tire. In the end, I got caged $33.18 (Invoice 120048), and left. Immediately after I left, I stopped by the nearby Starbucks, for a coffee, and checked the tire, and found out the green cup, indicative of Nitrogen filled up tire, is not there. Following, I called the shop @ 301-540-1800, and asked, whey the green cup is changed? The response pathetic, and I was told by the so called the shop manager, to go back and pick it up I again asked,why didn't you asked me to alter the filling and inform me what we're you changing on my rire? The response was pathetic; trying to teach me that the Atmosphere contains 78% Nitrogen. I just answered, I am a Doctor; I don't have time, otherwise, I could have taken you to the court, then left. I think this shop workers are dishonest to their customer, and cheaters. I will never refer anybody to this shop. Someone, who is in charge of this company should inventory in this shop, to make sure that things are running according to the company work ethics.
We are sorry for the misunderstanding Mr Ali. There was some miscommunication on
our part which has since been corrected. If you have any further questions you may contact Scott the store manager.
Never will I come here! Pricey!!!!!
Laila, We're sorry that you had less than an excellent experience with our Olney store. Please give me a call at 301-570-0704 so that we can work with you to make this right!
- Ryan, Store Manager.